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> Patient Satisfaction

Understanding patients and their problems can make a big impact on your business. Studies have shown that patient satisfaction is directly related to loyalty, profitability and, quite possibly, even decreases in lawsuits. Consequently, it seems logical that improving patient satisfaction improves the ROI, which is quite a compelling argument for doing so!
Resolution Research® has conducted tens of thousands of patient satisfaction surveys, including satisfaction with the physician, hospital, and healthcare company. In one such study, Resolution Research designed and conducted a survey for a large medical group over a five-year period, commencing with a benchmark study, followed with quarterly and year-to-year tracking mechanisms. These studies interviewed thousands of patients who had recently visited their physician, to collect opinions on the satisfaction of care & services received. About 25,000 patients were interviewed yearly. This data provided performance measurements for over 1,000 individual physicians and over 250 group practices. Resolution designed a comprehensive and innovative rating system to compare and rate individual physicians, as well as groups, on a peer-to-peer basis. Three essential elements of patient satisfaction were measured: outcome of care, whether the patient would recommend the physician, and overall satisfaction. As an added study benefit, our client was able to release some of these results in the media and to shareholders.
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