Resolution Research®
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(800) 800-0905
info@re-search.com
Resolution Research®



> Privacy Policy

1) Company Background
2) Information Collected on Panel.ResolutionResearch.com
3) How Information Is Used
4) Your Access To and Control Over Your Information
5) Opt-out Policy
6) Security
7) How to Contact Us
8) Refer a Friend
9) Testimonials
1) Company Background

Resolution Research, Inc® was founded in Denver, Colorado in 1990 and is one of the country's leading full service market research firms. In addition to our growing research panel, we conduct numerous types of market research studies, including online surveys, telephone surveys, focus groups, in-home product tests, taste tests, clinical trials, mock juries, bulletin boards and more. Client industries include healthcare & medical organizations, tech companies, utilities, major colleges & universities, retail organizations, service businesses and government institutions. Visit our corporate site to learn more about our complete offerings: www.ResolutionResearch.com or contact us at info@re-search.com or 800-800-0905.

You can be assured that your privacy and the confidentiality of your information is our number one priority. The data that Resolution Research collects in research studies is reported in aggregate (summary form) -- that is, we provide information about group responses, not individuals. In fact, in most instances, your personal contact information is withheld from any reporting mechanism provided to clients. All individual information provided is held strictly confidential.

Resolution Research is and has been a member in good standing of the Better Business Bureau and was a Winner of a Gold Star Certificate from BBB Denver/Boulder, 2008 - for having no complaints in a three-year period.

2) Information Collected on Panel.ResolutionResearch.com

Resolution Research gathers personal information when individuals register online to become a panel member in order to provide invitations to appropriate studies that match a panelist's profile. Personal information may include your name, address, gender, birth date and employment status. (We ask for your birth date to facilitate the automatic update of your age for studies with age-related requirements.) As an example of why personal information is necessary: if we need to interview moms with children under two years of age who live in Las Vegas, we wouldn't want to contact you for participation if you are a male living in Boise.

Most often, we email survey and/or focus group invitations. Email communications are fast, help promote "green" citizenship and help us save money, which allows more rewards to be passed on to you. If you prefer to be contacted by phone only, please send us an email to panel@re-search.com and we will add you to telephone only database. If you have joined and provided your email address but prefer to be contacted by phone only, please email us at panel@re-search.com so we can update your record.

All email contact from Resolution Research is delivered to the primary email address you've provided at registration. Additionally, your information is also used for the purpose of incentive fulfillment.

If you elect not to join our panel but provide personal information for a study, we preserve your email address to a) notify you of an incentive award, and/or b) to limit the number of times which you are eligible to take a survey. In addition, other personally identifiable information may be maintained as required by virtue of any law or regulation.

Children's Privacy. Children are only allowed to participate in studies with the full written consent of their parent(s) or legal guardian(s). If we have a survey targeted to children we will send the invite to the parents/guardian

While on our website, Resolution Research automatically collects certain information about your computer and stores it in log files. This information includes, but is not limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring and exiting pages, operating system, screen resolution, color capabilities, date and time stamp, click stream data, and information regarding which JavaScript version your computer has and whether your computer is enabled for Flash® and ActiveX. We tie personal information to logged information to (a) prevent abuse of our system, (b) track clicks and (c) ensure completion of the registration process. This information is collected via a tracking cookie. A cookies is a small text files stored on your computer by a website that assigns a numerical user ID and stores certain information about your online browsing. When we use cookies, we do so to help us recognize you as a prior user of this site. The cookie file does not store your personal information. If you prefer not to receive cookies from our website you can disable their use in your browser settings. By doing so you may reduce the functionality of the web pages you view.

3) How Information is Used

If you have joined the Resolution Research Panel, we will use the information provided to contact you about surveys or focus groups in which we would seek your participation. Additionally, we may also notify you about new features on our website, or other products or services related to the primary purpose of our business.

Resolution Research is the sole owner of information collected on this site. We will not share your information with any third party outside of our organization, other than as aggregate statistical data to fulfill the needs of our clients.

Resolution Research will periodically be engaged by our clients to build Proprietary Panels (databases of survey participants). With respect to Proprietary Panels, data from the resulting database of respondents may also be made available for use by the client who commissioned the research. Such information will only be made available to the client pursuant to an agreement with Resolution Research that the information will be kept confidential and will be used exclusively for research purposes. If you are invited to join a Proprietary Panel, you will be made fully aware of the commitment involved before you choose whether to participate.

Resolution Research websites may contain links to information on other websites. We do not have any control over these other websites; therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting any site other than Resolution Research. Sites other than ResolutionResearch.com and Panel.ResolutionResearch.com are not governed by this privacy policy; consequently, should you have questions regarding how another site uses your information, you must consult that site's privacy statement.

Third Party Cookies:  We share website usage information about our users with a reputable third party for the purpose of creating a unique user experience for our panelists.  Our third party software provider uses cookies on this site, which allow it to recognize a user's cookie when a user visits this site which allows users to remain logged in until their unique session is complete.  The information that our third party software provider collects and shares through this technology is not personally identifiable.


Legal Disclaimer

Though Resolution Research makes every effort to preserve user privacy, it could be necessary to disclose personal information if required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or other legal processes which could affect our website.

4) Your Access To and Control Over Your Information

You can fulfill any of the following requests at any time by calling 800-800-0905 or emailing panel@re-search.com.

• Opt-out of any future contacts;
• Change/correct/delete any data held about you;
• Express any concern you may have.

If you are a member of our consumer panel, you can login and update your information at www.resolutionpanel.com/consumer. If you are a member of our Business/IT or Medical Professional panel, please email your updates to us at panel@re-search.com.

For other users of Resolution Research sites who may have provided personal information when contacting us regarding any of our products or services who would like to alter supplied information, please email requests to info@re-search.com.

5) Opt-out Policy

If you choose to discontinue your membership in the Resolution Research Panel, you may opt out by sending an email requesting removal to panel@re-search.com. Please allow two or three business days for processing. If you receive emails from us in the interim, please accept our apologies in advance for any inconveniences this may cause.

6) Security

Resolution Research exercises strict measures to ensure that every aspect of your information is kept secure. Access to all personal information is restricted and limited to a few key personnel. Resolution Research will never ask you for private information such as your credit card, passport or social security numbers as a part of our research. We may be required by law to ask for your social security number to comply with US reporting laws and regulations if you are the recipient of survey incentives. Your profile information is highly confidential and will be used only by Resolution Research to contact you in relation to our studies, newsletters, winner notifications and incentive redemptions. A hardware firewall appliance protects our network from external intrusion. Our server is kept in a locked facility under surveillance during business hours. Our backup system encrypts data prior to backup for maximum physical data security.

The security of your personal information is important to us. When you enter sensitive information such as health information on our consumer research panel pages, we encrypt that information using secure socket layer technology (SSL).

7) How to Contact Us

If you are a panel member and have questions or comments about this privacy statement, please contact us at: panel@re-search.com.

8) Refer a Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Resolution Research does not store this information and collects is for the sole purpose of sending this one-time email and tracking the success of our referral program.

9) Testimonials

We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent to post their name along with their testimonial, prior to posting the testimonial.

Survey Help Desk
Resolution Research®
490 S Santa Fe Drive Unit E
Denver CO 80202-1665 USA
Email: panel@re-search.com
Telephone: (800)-800-0905

For other users of Resolution Research sites who may have provided personal information when contacting us regarding any of our products or services who would like to alter supplied information, please email requests to info@re-search.com.

Changes to this privacy policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page and other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Resolution Research®
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Privacy Policy.

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